Support from e-Dict

Our commitment to customer service is embedded in our ethos to provide; “An excellence of Service and Support” After sales and Pre sales support is the cornerstone of our business.

Digital Dictation – Speech Recognition - Integration

Our technical team utilises the latest technical solutions to provide and meet with our standard SLA of 94% resolution of support issue 1st time and within 2 hours of receipt of support request.

The majority of our support and maintenance is carried out securely on-line with our secure invitation by user on-line software and solutions. Our programming team work with clients and their document/case management suppliers to deliver the integration of technologies. Contacting our support team is geared to give you, our clients the fastest possible response. To achieve this we ask that e-mail to support@e-dict.co.uk where one of our team will be allocated your request from our Technical Support System (TSS). Our technicians are logged into the TSS regardless of their location.