Support from e-Dict

Our commitment to customer service is embedded in our ethos to provide; “An excellence of Service and Support” After sales and Pre sales support is the cornerstone of our business.

Support Request Ticket

Please fill in the form in as much detail as possible in order for our Technical Team to deal with your request more efficiently

Your Name *
Company *
Your Email *
Your Telephone Number *
Your Support Request *
 

Digital Dictation – Speech Recognition - Integration

 

Our technical team utilises the latest technical solutions to provide and meet with our standard SLA of 94% resolution of support issue 1st time and within 2 hours of receipt of support request.



The majority of our support and maintenance is carried out securely on-line with our secure invitation by user on-line software and solutions. Our programming team work with clients and their document/case management suppliers to deliver the integration of technologies. Contacting our support team is geared to give you, our clients the fastest possible response. To achieve this we ask that e-mail to support@e-dict.co.uk where one of our team will be allocated your request from our Technical Support System (TSS). Our technicians are logged into the TSS regardless of their location.