Our vision from day one was to provide future proofed solutions in the document creation marketplace with pioneering voice to text technologies, listening and building a rapport with our clients, understanding their brief and to provide a solution that fits their business needs and requirements today and in the future.
e-Dict started trading in March 2003 when the founding partners Mike Coxall and Richard Sidlin combined their joint 30 plus years of providing solutions and technical support to professional services for Voice and Information Technologies. At that time traditional analogue based voice technology was not able integrate with an ever integrating technical revolution.
Using their experience and visions and world leading partners, ably supported by a young and dynamic technical team, e-Dict has become a recognised leading player in Digital Dictation -Document Creation with Workflow, marketplace. Supporting clients in the Legal – Property – Medical – Insurance and Finance sectors with solutions that not only work but help in managing cost improvement programmes (CIP) out of the business, without affecting service and delivery levels and in all cases improving the productivity of the business.
An Excellence of Support and Service
Our reputation is our passion for providing “An Excellence of Support and Service” to all of our clients. They range across the whole spectrum of business that have a need to create documents whether in local or global communities.
Once we have installed and configured the solution to our client brief, Aftercare is King going forward, responding to client needs, providing levels of support, service and understanding that meets SLA’s and where possible exceed the expectations. We have established and future proofed solutions that deliver increased productivity, cost savings and early return on investment. We don’t stop there, we are constantly vigilant to new technology, deliverance and the ever moving information and technology markets to ensure all of our clients have the opportunity to gain further advantages these can bring.
Our experienced close knit Support Team of dedicated IT and Systems trained professionals who share the same passion for client support and service of the company, based in 3 locations to meet our fast response to client needs whether Help Desk requests, Solution developments or Solution Upgrades, we are just a click away.